Warranty & Support
At CarGuard, we’re committed to providing high-quality products and exceptional customer service. Every CarGuard dashcam is backed by our standard 1-year warranty, ensuring you have peace of mind from the moment you make your purchase. We stand by the reliability of our products, and our warranty covers any manufacturing defects or faults in materials. If you encounter an issue with your dashcam during the warranty period, we’re here to help with repairs, replacements, or troubleshooting advice.
Our customer support team is ready to assist you with any concerns, whether it’s a technical issue, installation guidance, or help navigating product features. If your product needs repair or replacement, simply contact us with your purchase details, and we’ll take care of the rest. It’s our goal to ensure that you enjoy a seamless and hassle-free experience with CarGuard.
In addition to our standard warranty, we also offer extended warranty options at the time of purchase, providing you with long-term coverage and extra peace of mind. Whether you choose our basic warranty or an extended option, you can trust that we’ll be here to support you every step of the way.
How to Make a Warranty Claim
If your CarGuard dashcam encounters an issue during the warranty period, making a warranty claim is quick and simple. Start by contacting our customer service team with details about your purchase and the issue you're facing. We’ll walk you through the steps to diagnose the problem and determine whether your dashcam requires repair or replacement.
Our support team will help you troubleshoot minor issues that can often be resolved with simple adjustments or updates. If the issue cannot be resolved, we will provide instructions on sending your dashcam back to us for repair or replacement. We aim to make the process as seamless as possible so you can get back on the road with full confidence.
Please note that our warranty covers manufacturing defects but does not apply to issues caused by improper installation, physical damage, or unauthorized modifications. Be sure to follow the product care guidelines to keep your dashcam functioning optimally.
What’s Covered?
Warranty Coverage Details
We want to ensure you're clear on what our warranty covers. Here’s what’s included.
- Manufacturing Defects Any defects in materials or workmanship during normal use are fully covered.
- Faulty Components If any internal components fail within the warranty period, we’ll repair or replace them.
- Replacement Parts If necessary, we’ll provide replacement parts to keep your dashcam functioning.
- Support and Troubleshooting Our team is here to help you with any technical issues or product concerns during the warranty period.